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No Calls

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1603 points ezekg | 5 comments | 16 Jan 25 14:17 UTC | HN request time: 0s | source
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codegeek ◴[16 Jan 25 15:33 UTC] No.42726643[source]▶
Did the author forget to take "Schedule a Call" button from their pricing page if you drag the slider all the way to the right ? :) Kinda contradicts the entire post.
replies(1): >>42726769 #
ezekg ◴[16 Jan 25 15:42 UTC] No.42726769[source]▶
I touch on this at the end of the post. It's a short 15m 'discovery call', not a sales call. It's essentially a formality to intro each other, make sure we're human, and move onto email for any further discussion. Essentially, not all enterprises will shoot you a cold email to start the conversation, so this call is to capture those leads, with the end-goal of having all real discussion in email.

tl;dr: some enterprises will bounce if they don't see a 'book a call' button.

replies(2): >>42726899 #>>42727418 #
Kiro ◴[16 Jan 25 15:51 UTC] No.42726899[source]▶
But the entire article is based on the decision to remove "book a call" from the Enterprise pricing.
replies(1): >>42727286 #
1. ezekg ◴[16 Jan 25 16:16 UTC] No.42727286[source]▶
No, the entire post is around the decision to remove sales calls from the pipeline.
replies(1): >>42730513 #
2. Kiro ◴[16 Jan 25 20:33 UTC] No.42730513[source]▶
Still, you didn't remove it as you claim in the article. For a potential customer booking a call there's no difference, even if your intention is for it to only be a "discovery call". What did you actually change on the website?
replies(1): >>42730669 #
3. ezekg ◴[16 Jan 25 20:45 UTC] No.42730669[source]▶
Actually, I did remove it, and it was gone for a long, long time (years). But only recently did I add it back because I discovered through a/b testing that I was losing leads that didn't want to cold email us, so instead of a cold email, they schedule a quick 15m call that takes little to no preparation for on my end. What it's not is a sales call, and it very quickly moves to an email thread. I am very clear that we don't do further calls past the discovery call -- it's all email (or Slack if they want extended support).
replies(1): >>42733427 #
4. portaouflop ◴[17 Jan 25 02:26 UTC] No.42733427{3}[source]▶
So if a potential customer for your Enterprise tier says “sure ezegk I will pay you 6k/mo but only if you do a second call with me to discuss some open questions I had” you will refuse and tell them you will only communicate via email? I find that very hard to believe…
replies(1): >>42741141 #
5. ezekg ◴[17 Jan 25 17:53 UTC] No.42741141{4}[source]▶
It's a hypothetical, and it has literally never happened. If they're ready to buy, they'll buy. If they need a quick call, ofc I can jump on at that point, but it really depends on what the call is about -- e.g. if they want to know how to do something, email is a better medium for technical topics.