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No Calls

(keygen.sh)
1603 points ezekg | 1 comments | | HN request time: 0s | source
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focusedone ◴[] No.42726381[source]
Dear goodness will any other companies trying to sell to the company I work at please adopt this strategy. Please explain clearly what your product does, how you handle security, and what the enterprise license costs on the homepage.

Please do not harass us with calls and perpetual emails asking to schedule calls. If a call is what it takes to answer basic security and pricing questions, I loathe your company name before we've spoken and am very interested in doing business with anyone who *does* post that stuff online.

I do not understand why that's difficult, but it must be.

I wish I could use what this guy is selling.

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paulg2222 ◴[] No.42726524[source]
You are the norm in that you seem to be communication-averse. Technical staff don't make purchasing decisions anyway.
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1. TeMPOraL ◴[] No.42726768[source]
They're not communication-averse. They're just not stupid.

The human on the other end is an experienced, well-paid, highly incentivized sales specialist, whose job is, to put it bluntly, to screw you over as much as they possibly can. Talking to them means entering negotiations on their terms. Unless you're well-versed in dealing with salespeople, they will play you like a fiddle. The business of their company relies on clients clueless enough, or big enough to not be sensitive to losses at this scale. It's plain stupid to engage from a severely disadvantaged position if you have any alternative available.

This applies doubly if they're cold-calling you. They are the hunter searching for easy marks. You are caught by surprise and entirely unprepared for the confrontation. The right thing to do is to stay quiet and let them go chase someone else.