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Web page annoyances that I don't inflict on you

(rachelbythebay.com)
569 points todsacerdoti | 1 comments | 05 Jan 25 01:54 UTC | HN request time: 0.211s | source
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swyx ◴[05 Jan 25 02:41 UTC] No.42599320[source]▶
this is exactly the sort of idealistic post that appeals to HN and nobody else. i dont have a problem with that apart from when technologists try to take these "back to basics" stuff to shame the substacks and the company blogs out there that have to be more powered by economics than by personal passion.

its -obvious- things are mostly "better"/can be less "annoying" when money/resources are not a concern. i too would like to spend all my time in a world with no scarcity.

the engineering challenge is finding alignments where "better for reader" overlaps with "better for writer" - as google did with doubleclick back in the day.

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1. carlosjobim ◴[06 Jan 25 13:10 UTC] No.42610248[source]▶
Let's be real. If you have a website were you are trying to sell something to your page visitors (not ad clicks or referral links), then each of these annoyances and hurdles increase the risk that a potential customer backs out of it.

If you give great customer service, you get great customers – and they don't mind paying a premium.

If you're coercing customers, then you get bad customers – and they are much more likely to give you trouble later.

Most business owners are your run of the mill dimwits, because we live in a global feudal economic system – and owning a business doesn't mean you are great at sales or have any special knowledge in your business domain. It usually just means you got an inheritance or that you have the social standing to be granted a loan.