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187 points fueloil | 1 comments | | HN request time: 0.423s | source
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throwaway743 ◴[] No.42480697[source]
So sick of dealing with Google, between this, the play store, admob, etc. They'll punish you for the slightest things, have zero meaningful customer service/means of recourse, and in many cases don't have a way to even reach out to customer service (admob's email option is visible but throws an error every time you click it). Not to mention, they try to steer you towards their useless "community forums" that sre filled with "diamond users" who just spam copy/paste responses.

If your business depends on their services, you're fucked if you slip up in the smallest way. Have fun trying to get ahold of anyone who can help, unless you're lucky and have a friend who works there.

Side note, they're going to further penalize apps based on performance/ANRs, yet they haven't fixed the issue of admob's banner ads causing performance issues.

It just feels awful. We need more options that can actually help small businesses, not hurt or threaten them.

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1. pyr0hu ◴[] No.42480896[source]
Can agree. We are awaiting for a response on our DUNs number. They said we have to provide a DUNS number, which we have, and it has to be exactly 9 characters long. Ours is 10. Apple accepts it, Google does not. Even the DUNS lookup site only finds our company using the 10 characters number.

Google gives no response just extended the deadline until they remove our account for not providing the DUNs number.

Funny thing is that our number starts with a zero so theoretically it could be 9 characters long but the official lookup requires the 0 prefix