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105 points mgh2 | 1 comments | | HN request time: 0.211s | source
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Animats ◴[] No.42211888[source]
It's not about Apple. It's Apple, Google and Amazon, PayPal, Block, Venmo and Zelle.[1] Everybody with over 50,000,000 transactions annually gets CFPB oversight. Actual rule: [2]

This doesn't really do much. It creates no consumer rights. It does give CFPB examiners the power to examine records and interview people. It means that numbers such as how many PayPal customers have complaints will be looked at. Bank examiners look at error rates, fraud losses, unresolved complaints, and such. The effect will probably be that some of the big players with weak customer service will have to get their act together.

[1] https://www.consumerfinance.gov/about-us/newsroom/cfpb-final...

[2] https://files.consumerfinance.gov/f/documents/cfpb_final-rul...

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1. mxuribe ◴[] No.42213535[source]
> ...The effect will probably be that some of the big players with weak customer service will have to get their act together...

Agreed that maybe *explicitly* consumer rights are not added on so to speak...but if you are correct about the effect being improved customer service, i would say that would be a big "consumer rights" win! I'll take that over keeping the status quo of crap customer service.