I designed my website to look like a chat log

I think it might be more interesting (and feel less like a FAQ) if the questions came from different personalities rather than trying to assume the visitor's internal monologue. Maybe at the bottom the visitor (who has been catching up on the 'chat') can be encouraged to join the conversation in a way that fits into the format more naturally than just the email link.

Overall, still refreshing to see a different take at engaging visitors.

Something along these lines was considered but I decided against it because it might cause confusion, the user might think this is yet another AI chatbot etc thus figured this would be better, for the user to be in full control of the next step. I definitely see you point.

Thank you for your feedback.