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405 points blindgeek | 4 comments | | HN request time: 0.632s | source
1. blindgeek ◴[] No.42176104[source]
And the very angry email that I (probably unwisely) just dashed off to support@hcaptcha.com:

"So I've been trying to sign in repeatedly to set the accessibility cookie since last night. Every time I click the submit button, I get the useless error message "an error has occurred, please try again".

My friend, who shares my roof and my static IP, got banned from hcaptcha's accessibility service last year for being too smart to be blind. And I suspect you all have banned our IP and not just his account.

For the record, my static IP address is (redacted).

See https://michaels.world/2023/11/i-was-banned-from-the-hcaptch... for his story. I have been broadcasting this to websites frequented by technically capable people: https://news.ycombinator.com/item?id=42171164 https://lobste.rs/s/qbkd0u/i_was_banned_from_hcaptcha_access...

Please let your bosses know that I plan to pursue legal action against hCaptcha and/or amplify the truth to destroy its reputation in the public square. I will also be reaching out to websites who utilize hCaptcha, letting them know that the captcha provider they employ is refusing to provide reasonable accomodations to blind people.

Whether it be with the force of law or the force of satyagraha, your bosses are going to get a message and we will win.

replies(2): >>42176126 #>>42179574 #
2. blindgeek ◴[] No.42176126[source]
And their thoroughly unhelpful reply:

"Hi there, sorry to hear you're having difficulties!

We have an alternative authentication scheme that you may prefer: https://www.hcaptcha.com/accessibility

You can sign up here: https://dashboard.hcaptcha.com/signup?type=accessibility

This lets you avoid the challenge altogether after registration.

It is designed for users with any kind of difficulty solving the challenges.

Thanks for reaching out, and hope this makes your experience better."

replies(1): >>42178762 #
3. mp3geek ◴[] No.42178762[source]
Brave support here, tried to reach out to hcaptcha support and got the same auto response :|
4. webspinner ◴[] No.42179574[source]
Yeah, sue them. They'll love that.