Netflix buffering issues: Boxing fans complain about Jake Paul vs. Mike Tyson

1) those directly involved with the incident, or employees of the same company. They have too much to lose by circumventing the PR machine.

2) people at similar companies who operate similar systems with similar scale and risks. Those people know how hard this is and aren’t likely to publicly flog someone doing their same job based on uninformed speculation. They know their own systems are Byzantine and don’t look like what random onlookers think it would look like.

So that leaves the rest, who offer insights based on how stuff works at a small scale, or better yet, pronouncements rooted in “first principles.”

Stuff goes wrong, random internet people jump on the opportunity to speculate and say wildly off-the-mark comments, and the engineers trying to keep the ship from sinking have to sit quietly for fear of making the PR backlash worse.