You just have to care and prepare.
They are offloading their responsibilities and then complaining about friction. It is an extremely privileged and shallow take.
Not sure how that makes me shallow but I'm all ears, I'd love to learn.
When I used to order food through Uber eats I would always feel bad about it because the ultimate labor costs are abstracted through those layers of convenience.
If it is helpful, I consider fast online shipping to be unethical, and customer woes are misdirected at the wrong layer of abstraction, often ignoring the intensive labor costs because they are intentionally hidden.
Does that help explain my viewpoint?
There is no ethical consumption under capitalism, unfortunately, and we all take our stand where we choose to. I could afford a better phone, but since smarphones have matured, I chose to buy refurbished phones because of the slavery inherent in their creation. Buying refurbished phones minimizes that as best I can while not giving up modern conveniences. Similarly, I'm happy to use a restaurant's app/website instead of Doordash when there is one, but one of my favorite restaurants is only on doordash (Ben's Fast Food, which is delicious healthy food with lots of greens, they just have a terrible name).