Was planning on getting one.
I'm using an X1 Carbon Gen 11, and for my purposes at least, it's an improvement over every previous generation.
I'd love to switch to a Framework one day, but I'm not willing to use a laptop without mouse buttons. (I don't care about the TrackPoint at all; I do care about having physical mouse buttons.)
I went with the ASUS Zenbook. It's not perfect in terms of Linux drivers or support but they are built solidly. I would pick them again over Dell, HP or the Chinese rebrands.
The X1C6 had the potential to be a great laptop, except it was plagued by charging issues from the beginning and was limited to 16GB of RAM.
The X1Y6 is perfect; I can't find a single issue with it.
There hasn't been a decent one since the t440 and the only way to get that to a good standard was by modding the hell out of it.
The t61 was the last good one.
Framework is not quite at that quality but it's better than any other laptop made in the last 10 years.
Yup, the are awesome, I'm on my second decade of driving them, should be able to get another decade out of the supply.
Asus may have deplorable predatory customer service, but if I buy the thing from a local reseller they have to deal with that instead of me if something goes wrong, so it doesn't really affect me haha.
Actually I may be getting the numbers wrong, it could be the t430 that I was thinking about. It's been rather a long time since I did any brain surgery on thinkpads.
I rewrote part of their camera stack once to find that they hadn't managed cache coherence for the MIPI DMA, and didn't connect the coherency domains to handle it in hardware. Ticket probably still not being worked in their support portal.
Very rarely I see a little horizontal strip of corruption in my camera photos and roll my eyes.
This applies to pretty much ever manufacturer. Worked in a computer store for many years, and every manufacturer had some models with high return rates, but also models with low/normal return rates.
Saying "I will never buy $x because I had a bad experience with a bad model" is almost always a mistake IMHO.
What does matter is how they deal with the bad models. Some brands were definitely a lot better than others, and I generally advised customers based on that.
1. The laptop overheats easily. It is usually hot to the point of being painful to touch. It has melted the adhesive of the rubber strip on the bottom, which has fallen off.
2. The trackpoint is malfunctioning. Several times a day, the mouse cursor will jump to the top of the screen, and be stuck there until I wiggle the trackpoint fully in all directions.
3. There's coil whine and clicking from some part of the power intake.
4. Battery life is extremely poor, usually on the order of ~2 hours.
5. Sometimes the trackpad buttons will stop working. You have to put the laptop to sleep and wake it up again to get them back.
6. Plenty of random freezes and black screens.
Used a t480s for 5 years and it was awesome. And now my t14 gen3 is doing pretty fine as well. What are the issues you are running into?