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Show HN: OnAir – create link, receive calls

(onair.io)
263 points bigmicro | 1 comments | 15 Nov 24 09:58 UTC | HN request time: 0.214s | source

Hello HN community,

This is bootstrapped/indie hacker-ish. Would appreciate feedback.

What it is: You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.

In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.

Motivation behind it: One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.

Feedback: Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.

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RileyJames ◴[15 Nov 24 20:13 UTC] No.42150430[source]▶
Very cool. I’ve sent to our CTO.

I’d like to test this out for sales, via the website. As a more frictionless way of capturing inbound interest and fielding questions.

I’d also like to see how we can capture product feedback / issues via our product.

Questions:

- can the link be cnamed so I can use our own domain, rather than ‘OnAir.io’

- are there any docs / demo of how the widget can be customised?

I see your demo. It looks like it also captures the name / email of the customer.

1. That’s a value prop on the sales side, and except for the demo, that wasn’t clear to me.

2. Can we prefill those? (Again wasn’t clear) This would be valuable in the support / feedback use case, as we know who the user is.

replies(1): >>42150585 #
bigmicro ◴[15 Nov 24 20:27 UTC] No.42150585[source]▶
Thank you!

- We do not support cname domains (not part of the short term roadmap)

- We're not happy with the standard widget, we're certainly open to customization, any are open to feedback and introducing configs/customizations. Alternatively, you can simply create a widget with your link

- Pre-filling form is easy and we can certainly support that via query strings if you require it

Feel free to reach out hello@onair

replies(1): >>42150893 #
1. cjmcqueen ◴[15 Nov 24 20:53 UTC] No.42150893[source]▶
I would thing came would be a fantastic feature for the business/enterprise tiers