Cool idea though.
The scamming that happens to homebuyers is not even comparable to the risk in uploading docs to a website which promises they won't share user data with anyone. This is genuinely a pro buyer tool with no association with any 3rd party.
The tool has already helped many people negotiate and get a better deal on their mortgage. Please before judging understand that 70% of buyers overpay in their mortgage 1-3% in closing costs and bad rates. It's mind boggling how much lenders get away with profiting in junk fees from stressed out homebuyers.
A business is not just about the product.
Your Privacy Policy. There is no default way to download it (see 9.), and since it is window-ed cannot print entire doc. That means I cannot keep a copy of it for myself.
> We collect the following types of information:
> Mortgage Documents: Loan Estimates and Closing Disclosures you upload for analysis.
Okay, but
> 4. Data Security
> We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
This means nothing. Are you ISO 27001:2022, NIST SP 800-53, CIS, CE+, Essential Eight, or something else? Have you been audited, and proof? Who is your ISP? What regs do you follow around data sovereignty?
Terms of Service. Again, no default way of download. Overall, I would never agree to this ToS. It demands all kinds of requirements on the user, but takes no responsibility for anything - or as described above, explain how you will protect your customers.
You have no reference anywhere where you are geographically. No address, no about us, no who you are. I would be very leery on uploading anything.
I just added a way to easily download the entire privacy policy and terms of service, also quickly added an about page with some info about me - https://closing.wtf/about
Eventually I'm going to get a certification and will keep your other points in mind.
There isn’t anything actionable in them. It seems like you are running some kind of scheme to collect these documents. And it’s not clear why you need them at all: you could provide the same advise to everyone regardless of their contents, which is to compare options, or to ask for more lender refunds.
You’ll never ever please the privacy commenters on HN who are armchair security enthusiasts. They’re never going to use your product and they’re never going to stop complaining if you show your product to them.
Normal people just don’t care. For a tiny side project spend your time on the thing that’s potentially useful to people not trying to appease the privacy crowd on HN.