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Show HN: OnAir – create link, receive calls

(onair.io)
263 points bigmicro | 1 comments | 15 Nov 24 09:58 UTC | HN request time: 1.166s | source

Hello HN community,

This is bootstrapped/indie hacker-ish. Would appreciate feedback.

What it is: You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.

In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.

Motivation behind it: One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.

Feedback: Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.

1. happyopossum ◴[15 Nov 24 15:21 UTC] No.42147678[source]▶
I really don’t get this. If I’m a customer looking to call someone, I would rather call, leave a message, and get a call back then have to keep checking over and over to look for a green link that says that a rep is available.

I also don’t want to make a call from my web browser, I’m off on a device without a microphone and headset connected, and if I’m on my smart phone the actual phone capabilities are a lot better in a phone call (I can mute, switch to speakerphone/bt, and hold the phone up to my ear without pressing any buttons on screen).