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Show HN: OnAir – create link, receive calls

(onair.io)
263 points bigmicro | 5 comments | 15 Nov 24 09:58 UTC | HN request time: 0.847s | source

Hello HN community,

This is bootstrapped/indie hacker-ish. Would appreciate feedback.

What it is: You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.

In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.

Motivation behind it: One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.

Feedback: Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.

1. iLoveOncall ◴[15 Nov 24 13:57 UTC] No.42146977[source]▶
The pricing page is incredibly misleading if not outright illegal.

At the top of the pricing page you show that it's $9 a month to have 10 links and enable round-robin call handling, but looking at the FAQs at the bottom, it's actually $9 a month PER USER:

> OnAir costs as low as $9/user/month. This price is per user, per month. Other pricing plans are displayed on this page. Higher enterprise plans are available starting at $250/month for up to 50 users.

This means that for $9, you actually do NOT get round-robin, since you'd need to pay at least $18 (2 users) to benefit from it.

Similarly the 10 links make it seem like you can have links to reach 10 people, but once again this would in fact cost $90 a month.

replies(1): >>42147015 #
2. bigmicro ◴[15 Nov 24 14:02 UTC] No.42147015[source]▶
Hey. A single user can indeed use round-robin; they can connect multiple devices (up to 3 on a single license Basic Plan). In that sense, a single user can have round-robin among three mobile phones. Having said that, will think more on how to make this more clear.
replies(2): >>42147109 #>>42148484 #
3. bradbeattie ◴[15 Nov 24 16:39 UTC] No.42148484[source]▶
To make it more clear, perhaps replace "$9/month" with "$9/month/user"? Seems like an easy fix.
replies(1): >>42148533 #
4. bigmicro ◴[15 Nov 24 16:44 UTC] No.42148533{3}[source]▶
Good idea! done
5. dang ◴[15 Nov 24 18:43 UTC] No.42149648{3}[source]▶
It's against the rules to attack other users like you've done in this thread, and particularly not ok to do it in a Show HN.

If you'd please review https://news.ycombinator.com/showhn.html and https://news.ycombinator.com/newsguidelines.html and stick to the rules when posting here, we'd appreciate it.