What if instead of publicly blaming an OSS product, you try to get a support contract with some of the engineers behind it? If your company is too cheap for that, maybe a PR would have been nice?
Having very high expectations when using the software without contributing anything else than public shaming on something that clearly state in the license: "Licensor provides the Work ... WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND" shouldn't be ok, this is quite literally how you make open source developer to burn out
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