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461 points thunderbong | 1 comments | | HN request time: 0.001s | source
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forgotoldacc ◴[] No.42133949[source]
I've been putting off digging into AWS for years now, and it's because of stories like these. There really should be a standardized training course that requires no credit card info and lets people experiment for free.

Instead they have some pencil pushers calculating that they can milk thousands here and there from "user mistakes" that can't be easily disputed, if at all. I'm sure I'm not the only person who's been deterred from their environment due to the rational fear of waking up to massive charges.

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etothepii ◴[] No.42133979[source]
It is very unusual for AWS not to issue refunds in situations like this, so I don't think it's a function of them finding an edge to milk thousands from user mistakes. More likely they've found that issuing refunds is less onerous than it would be to provide accurate and cheap tutorials.

Perhaps that does not excuse the behaviour but AWS reversed a $600 charge I incurred using AWS Textract where the charges were completely legitimate and I was working for a billion dollar enterprise.

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gwd ◴[] No.42134132[source]
> It is very unusual for AWS not to issue refunds in situations like this

...when asked to. But what percentage of mistakes like this end up just being "eaten" by the end-user, not realizing that they can ask for a refund? What percentage don't even get noticed?

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1. blitzar ◴[] No.42134420[source]
This is basically a whole section in the grifters guide to business. Placing small hurdles to refunds via things like asking for one / filling out a form / cashing physical cheques etc will result in not having to give back 100% of the money that you have taken from people.

https://en.wikipedia.org/wiki/Embarrassing_cheque