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188 points jcbhmr | 2 comments | 14 Nov 24 03:04 UTC | HN request time: 0.411s | source
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caust1c ◴[14 Nov 24 03:58 UTC] No.42133045[source]▶
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replies(4): >>42133074 #>>42133081 #>>42133476 #>>42133932 #
1. sofixa ◴[14 Nov 24 07:45 UTC] No.42133932[source]▶
> Should google put this on all their products

They have a few products you pay for and are thus supported (for consumers YouTube Premium, Google One which is Drive storage+support, for organisations Google Cloud, Google Workspace), but for everything else, yeah. Unless you pay for One, you get no support from them on the random free stuff like Keep or Maps - you get what you pay for (in reality much more than that, something like Maps is a massive effort everyone can use for free).

replies(1): >>42133973 #
2. denysvitali ◴[14 Nov 24 07:52 UTC] No.42133973[source]▶
As a Google One customer, I can guarantee that you get no support from them either.

The real support comes from talking with someone who works at Google and can direct you to the right team...