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32 points microsoftedging | 1 comments | | HN request time: 0s | source
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brandon272 ◴[] No.41915852[source]
What is wild to me is that Google has developed such a reputation for being completely unreachable for real support, that in an article like this, it only speaks of the cell phone carrier's fault. It doesn't even bothering mentioning Google!

It is simply taken for granted that if you lose access to your Google account, you are completely out of luck because there is simply no way to reach anyone there who will be able to help you.

There was an HN thread within the last few days that talked about this very thing. [1]

Google, believe it or not, is a real company with real people who work there. Those people build the products and market to the end user that they can entrust their lifetime of photos to Google's custody, but when something goes wrong, there is often nothing that can be done. Why? Because those same humans have made it so that they cannot be reached, do not have to care about your problems, and do not have to ever deal with any level of accountability for the real human distress they have caused by building systems in a way that permits a user to be locked out without recourse.

[1] https://news.ycombinator.com/item?id=41891694

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rubslopes ◴[] No.41915949[source]
I've been using Google Photos to store all my photos since 2011. The thought of losing everything gives me chills. Only recently I did a first backup of the files via Google Takeout.
replies(2): >>41916078 #>>41916325 #
kichik ◴[] No.41916325[source]
Google Takeout can also run on a schedule. You can do a monthly backup and they will email you when it's ready.
replies(1): >>41940283 #
TsomArp ◴[] No.41940283{3}[source]
The problem with Google takeout is that if you haveany photos, let's say 300gb like myself, you end up having to manually download 50 or so files. This could be easily avoided if photos where synced to a pc like before, unsig Google drive.
replies(1): >>41947621 #
1. kichik ◴[] No.41947621{4}[source]
You can ask for larger zip files. The maximum is 50GB. It uses zip64 which most modern systems should support. So still 6 files in your case, but at least not 50.