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613 points indus | 1 comments | | HN request time: 0.206s | source
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burningChrome ◴[] No.41915692[source]
>> > the rule bans reviews and testimonials attributed to people who don’t exist or are generated by artificial intelligence, people who don’t have experience with the business or product/services, or misrepresent their experience.

I guess they don't know about how people scam Amazon reviews by getting legit people to simply buy the product and leave a five star review and then get reimbursed for their purchase later by the company or the company the company hired to get these people to do this.

(From 2022) Inside the Underground Market for Fake Amazon Reviews

https://www.wired.com/story/fake-amazon-reviews-underground-...

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munk-a ◴[] No.41916555[source]
I think the bigger issue Amazon will face is that you can edit items in a big way... it's not like just clarifying "Multi-socket extension cord" to "Three socket extension cord" but swapping out products wholesale once you've built up a clout of good reviews on it.

Honestly - Amazon really needs some serious lawsuits to force it to stop being such a bad actor in the online retail space.

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fallingknife ◴[] No.41916866[source]
This is an extremely hard problem to solve. What degree of change makes it a different product? And that doesn't even touch the problem that products can look identical on the outside and use cheap crap on the inside. Amazon is not a bad actor here. They have every incentive to solve this problem. But they won't, not because they don't try, but because this is a problem as old as commerce.
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1. acdha ◴[] No.41924473[source]
> Amazon is not a bad actor here.

Just to be clear, Amazon is the bad actor here, assisting worse actors. This problem exists because they don’t want to spend money managing vendors, and it’s not a problem for anyone else. I never go to Walmart and discover that the cereal has been replaced with sawdust because even a huge, cost-obsessed retailer will hold their vendor accountable for that.

If the government started enforcing real penalties, each order would have an easy way to report this, they’d actually accept abuse reports when you get a contact from a vendor buying reviews, and they’d start spending money reviewing products themselves like other retailers do.

If you haven’t heard of it, in addition to traditional inventory there’s an entire profession around “mystery shopping” where businesses pay normal people to use their services and report their experiences. They’re explicitly trying to catch dishonest middle managers and suppliers who might do things like pull expired food from the shelves when it’s time for the annual inventory or make a better meal for someone they recognize as a corporate employee, and it’d be very, very easy for Amazon to check sellers the same way and if they actively solicited abuse reports they’d have an easy prioritization mechanism. It’d cut slightly into their profit margins but I doubt Bezos would even have to reduce the number of spacecraft he buys because I’ve heard so many people mention not buying things on Amazon because they’ve been burned by fraud in the past.