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Please do not write below the line

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362 points dcminter | 5 comments | | HN request time: 0.838s | source
1. runjake ◴[] No.41907771[source]
I initially thought this was concerning emails, because for whatever reason, I've very recently noticed an uptick in "Please do not write below the line" a lot more in emails I receive, presumably to encourage top posting or perhaps for AI email ingestion? Anyway, apparently a strange coincidence.
replies(2): >>41908376 #>>41913852 #
2. dfox ◴[] No.41908376[source]
This is done by a lot of customer support and helpdesk systems that one would almost consider “legacy” that are certainly not related to AI in any way.

So I would assume that the uptick is caused by you moving somewhat up in you career so you deal with such BS systems more often.

On the other hand, the approach with explicit markers in the email is reliable. Alternative is some bunch of ad-hoc rules that will extract the actual reply from the reply, which has a lot of edge cases (which for some systems even extend to edge cases that involve the MIME envelope, not the message text itself).

replies(1): >>41918001 #
3. catsma21 ◴[] No.41913852[source]
you mean the zendesk ## Please do not write below this line ##?
replies(1): >>41917992 #
4. runjake ◴[] No.41917992[source]
Ironically, I haven't noticed the Zendesk one and a lot of these appear to be from conversations with people in corporate, but perhaps they're running their email messages through some tracking system.
5. runjake ◴[] No.41918001[source]
Sadly. I'm already at the top of the scale, unless I want to go into management (I do not) or change workplaces, but I appreciate your optimism. :-)