Accountability sinks

I rather think accountability improved a lot. Esp. with the decline of buerocratic walls.

Accountibility always was down. Back in aristocracy you were never allowed to ask for support. Only in modern civilisation this improved. Middle management, the clueless in the Gervais principle, need their walls.

Don't be fooled by the decline of customer support in big orgs, like Google, Apple, or Amazon. They believe that support cannot scale, or if it's really needed, it needs to be outsourced to India or East Asia.

> They believe that support cannot scale, or if it's really needed, it needs to be outsourced to India or East Asia.

I disagree. They believe that support shouldn't scale with the size of the business, and should provide economies.

Agree.

It can scale - I worked in two huge companies dominating the world markets, and we did fine with global support - but they say this is not theirs business model. Well without competition they can do what they want, but customers prefer support and accountability. That's why most countries eventually came up with anti-trust legislation.