Their new platform terms come into effect today, and they have absolutely buried the scale of their new monthly fee (US$100/month for me - unsure if it varies per customer). None of the emails mention the fee amounts. Customer support couldn't tell me the fee amounts. I checked the portal again today and the new contract finally has the new fees in it.
I setup a new merchant of record a few weeks ago, but that doesn't help the fact they're sitting on a few grand of my sales. My balance is above their new payout threshold (US$2500), but it wouldn't surprise me if they sit on the money and let the monthly fees eat into it until it's back below the threshold.
Thought I was doing the right thing by using a merchant of record to handle my international B2B sales since 2016. Apparently not. Fun times.