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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0s | source
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amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
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battle-racket ◴[16 Oct 24 16:30 UTC] No.41861027[source]▶
At least they didn't make you make a phone call and have a rep try to prevent you from doing so for an hour (looking at you NYT).
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1. slumberlust ◴[17 Oct 24 13:33 UTC] No.41869521[source]▶
I was on phone support for a SaaS based company that did something similar. Massive pricing restructuring increasing 90% of accounts bill and they made you call in and wait on hold to cancel. This was 10 years ago, but the ruling is a welcome pro-consumer addition.