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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0.195s | source
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amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
replies(5): >>41859869 #>>41860119 #>>41861027 #>>41861075 #>>41864402 #
battle-racket ◴[16 Oct 24 16:30 UTC] No.41861027[source]▶
At least they didn't make you make a phone call and have a rep try to prevent you from doing so for an hour (looking at you NYT).
replies(4): >>41861748 #>>41861955 #>>41862242 #>>41869521 #
kemitche ◴[16 Oct 24 18:10 UTC] No.41861955[source]▶
NYT has had click to cancel for a few years at this point. Were they later than they should be? Yes. Are they bad now? No.
replies(2): >>41862078 #>>41865472 #
1. tuatoru ◴[17 Oct 24 01:08 UTC] No.41865472[source]▶
Not bad now? Yeah, right. They're still barely complying with the law.

I hope this new law comes with domain cancellation and registration blocking penalties.