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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0.193s | source
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ssharp ◴[16 Oct 24 14:49 UTC] No.41859717[source]▶
My workaround to this has been to email the company telling them I want to cancel. Once I either don't get a reply, or get a reply saying "just call us and we'll cancel!", I dispute the next charge with American Express and have the email record of trying to cancel. I believe they also offer a "stop allowing charges by this merchant" feature that cuts off future charges.
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jmspring ◴[16 Oct 24 14:57 UTC] No.41859829[source]▶
This is good to know. I had Dropbox billing through PayPal and could never cancel charges in anyway through the Dropbox site. Realized I had to disassociate PayPal and the recurring charge said “payment failed”. Finally effectively canceled.
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1. compootr ◴[17 Oct 24 01:04 UTC] No.41865448[source]▶
Speaking to owners of server hosts, I think this is pretty common; PP ghost subscriptions continue after the mervhant removes it.

It happened to me once after I deleted a subscription for a server on my dashboard, yet was still being billed.