←back to thread

1737 points pseudolus | 1 comments | | HN request time: 0s | source
Show context
amatecha ◴[] No.41859836[source]
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
replies(5): >>41859869 #>>41860119 #>>41861027 #>>41861075 #>>41864402 #
battle-racket ◴[] No.41861027[source]
At least they didn't make you make a phone call and have a rep try to prevent you from doing so for an hour (looking at you NYT).
replies(4): >>41861748 #>>41861955 #>>41862242 #>>41869521 #
ClarityJones ◴[] No.41861748[source]
The phone rep is almost easier, because all they can do is withhold their confirmation. So, I told the Sirius guy who I was and that they were no longer authorized to charge my card, hung up, and wrote a note in my files. Sirius charged me again, and I submitted a chargeback. Quick and easy.
replies(2): >>41863383 #>>41865085 #
1. nijave ◴[] No.41865085{3}[source]
Unless you're on hold >1 hour since they have no one staffing the call center.

Even worse when their crappy VOIP software insta hangs up when you're up in the queue and you get kicked to the back to wait longer.