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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 2 comments | 16 Oct 24 13:09 UTC | HN request time: 0.408s | source
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amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
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1. whakim ◴[16 Oct 24 22:18 UTC] No.41864402[source]▶
It wasn’t clear to me that this sort of thing is explicitly forbidden under this regulation?
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2. amatecha ◴[17 Oct 24 15:58 UTC] No.41870861[source]▶
Oh wow lol, is it not? That would be pretty disappointing. It was really frustrating how many pages of crap I had to navigate my way through, basically deciphering all possible permutations of "cancel", "continue to cancel" "yes I'm sure", all surrounded by extraneous crap I'm not interested in. How difficult the cancellation process is gives me even more motivation to refine my alternatives to their service, so I never have to subject myself to that crap again.