←back to thread

FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 2 comments | 16 Oct 24 13:09 UTC | HN request time: 0.439s | source
Show context
bilsbie ◴[16 Oct 24 15:11 UTC] No.41860014[source]▶
I wonder how this would work for gyms?

They should clean up their act anyway. If other customers are like me I’ve been putting off joining for over a year because they’re so scammy and I don’t want to get locked in.

I even went to sign up and walked out because the price ended up being double what they advertised with weird fees and the base plan not being useable once they explain it.

replies(9): >>41860151 #>>41860197 #>>41860198 #>>41860209 #>>41860216 #>>41860239 #>>41860724 #>>41861485 #>>41862851 #
beezlebroxxxxxx ◴[16 Oct 24 15:26 UTC] No.41860209[source]▶
If you setup a "payment agreement" between yourself, the gym (or any similar service), and your credit card, you should be able to cancel that agreement and the subsequent services that agreement entailed through your credit card. The byzantine and manipulative things that gyms do are, in part, because we basically let them control the cancellation process.
replies(2): >>41862552 #>>41864371 #
InitialBP ◴[16 Oct 24 18:58 UTC] No.41862552[source]▶
It may be different now, but Planet Fitness used to ONLY allow you to set up ACH payments (e.g. bank routing and account number) and then only allow you to cancel in person. You can't dispute because it's ACH.
replies(1): >>41863724 #
1. consteval ◴[16 Oct 24 20:49 UTC] No.41863724[source]▶
It's the same now, but actually worse. For me I had to mail-in a cancellation request. They can't cancel it at my gym.
replies(1): >>41865225 #
2. LegitShady ◴[17 Oct 24 00:20 UTC] No.41865225[source]▶
I asked about cancellation policies before joining and when I found out about the mail in cancellation policy I literally laughed in their faces and walked out. It's obvious abuse.