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1737 points pseudolus | 1 comments | | HN request time: 0.001s | source
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amatecha ◴[] No.41859836[source]
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
replies(5): >>41859869 #>>41860119 #>>41861027 #>>41861075 #>>41864402 #
battle-racket ◴[] No.41861027[source]
At least they didn't make you make a phone call and have a rep try to prevent you from doing so for an hour (looking at you NYT).
replies(4): >>41861748 #>>41861955 #>>41862242 #>>41869521 #
ClarityJones ◴[] No.41861748[source]
The phone rep is almost easier, because all they can do is withhold their confirmation. So, I told the Sirius guy who I was and that they were no longer authorized to charge my card, hung up, and wrote a note in my files. Sirius charged me again, and I submitted a chargeback. Quick and easy.
replies(2): >>41863383 #>>41865085 #
1. Twirrim ◴[] No.41863383{3}[source]
Sirius were obnoxious when I didn't convert from free to paid, on a service I wasn't using. The number of times I got phone calls and emails from them ended up with me repeating to them that their behaviour was guaranteeing I would never use them, and would tell friends not to either.