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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0.198s | source
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amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
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krunck ◴[16 Oct 24 15:01 UTC] No.41859869[source]▶
Amazon is the worst in this regard.
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shepherdjerred ◴[16 Oct 24 15:24 UTC] No.41860185[source]▶
You should try cancelling the New York Times, Bon Appetite, or Planet Fitness
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JacobThreeThree ◴[16 Oct 24 15:46 UTC] No.41860457[source]▶
Cancelling The Economist was pretty terrible too.
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ThePowerOfFuet ◴[16 Oct 24 17:03 UTC] No.41861336[source]▶
I cancelled in May with their chatbox and not only was it hassle-free but instead of refunding the remaining pro rata portion of the year I got the entire year's subscription fee refunded without even asking for it.
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1. JacobThreeThree ◴[16 Oct 24 19:56 UTC] No.41863163[source]▶
Ahh, okay, glad to see they've updated the process. Previously you had to call and find your way through a maze of disinterested people putting you on hold.