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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0s | source
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amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
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krunck ◴[16 Oct 24 15:01 UTC] No.41859869[source]▶
Amazon is the worst in this regard.
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shepherdjerred ◴[16 Oct 24 15:24 UTC] No.41860185[source]▶
You should try cancelling the New York Times, Bon Appetite, or Planet Fitness
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Kon-Peki ◴[16 Oct 24 16:41 UTC] No.41861114{3}[source]▶
I went through the cancellation process for NYT once before.

Which is the entire reason I am not a subscriber at my current address. It's too bad, I'd pay for it otherwise.

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1. rootusrootus ◴[16 Oct 24 17:37 UTC] No.41861647{4}[source]▶
I'm so butthurt about NYT's treatment of me when I wanted to cancel that I won't even consider it through their iOS app, which would be a subscription controlled by Apple (and therefore trivial to cancel).