←back to thread

FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0.219s | source
Show context
amatecha ◴[16 Oct 24 14:58 UTC] No.41859836[source]▶
Nice. I canceled a service recently and I had to "continue to cancel" and click on other such "confirmations" such that I think I proceeded through 7-8 pages before my subscription was actually canceled. Truly manipulative and obtuse. That was Spotify btw. I should have recorded the process, as it was nearly comedic (if it weren't so hostile).
replies(5): >>41859869 #>>41860119 #>>41861027 #>>41861075 #>>41864402 #
krunck ◴[16 Oct 24 15:01 UTC] No.41859869[source]▶
Amazon is the worst in this regard.
replies(7): >>41859893 #>>41860185 #>>41860212 #>>41860250 #>>41860818 #>>41861082 #>>41861216 #
1. Spivak ◴[16 Oct 24 16:12 UTC] No.41860818[source]▶
Not sure why you're downvoted they have multiple beg screens and manipulative language. There might be worse overall like NYT making you contact support but Amazon is for sure "worst in class" in the category of services that can be cancelled online.