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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 2 comments | 16 Oct 24 13:09 UTC | HN request time: 0.424s | source
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hypercube33 ◴[16 Oct 24 14:17 UTC] No.41859267[source]▶
Honestly, this is the best thing if it changes the worst experience I've had cancelling something - Gyms. They make it crazy easy to sign up, but a pain in the ass to stop being a member (for example, if you move and forget to cancel good luck - they want you to come in and talk to the manager in a lot of cases)
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high_na_euv ◴[16 Oct 24 14:25 UTC] No.41859382[source]▶
How did it even evolve into such a mess?

Cannot you just go to random gym, pay for enterance and do ya thing without signing stuff?

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onlyrealcuzzo ◴[16 Oct 24 14:28 UTC] No.41859424[source]▶
Gyms largely make money from people having memberships but never actually going.

There's only a few types of gyms where most of the members actually use the gym, and although they're still subscription based, they have entirely different business models.

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1. delichon ◴[16 Oct 24 14:39 UTC] No.41859575[source]▶
A friend of mine worked in sales for a big national gym. Not understanding their business model, he proposed a program that would generate some excitement among the membership and bring many of them in daily to participate. It didn't get shot down, it just didn't get any interest at all. When I explained it his eyes went wide, like it was a new idea to him. This strategy doesn't seem to be widely shared even with their own sales force.

He left and is now working for a company that actually wants its customers to use its product more.

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2. shiroiushi ◴[17 Oct 24 08:15 UTC] No.41867473[source]▶
The gym needs to have a bar making and selling overpriced "health drinks", and also a store selling overpriced merchandise; then getting more people into the gym would actually be profitable.