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185 points hhs | 1 comments | | HN request time: 0s | source
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elawler24 ◴[] No.41832117[source]
My dad bought a failing HVAC business 30+ years ago, then made it profitable over the years and sold it back to his employees last year. He had the option to take a few highly lucrative PE deals, but it was clear they would squeeze the life out of the employees and customers he had worked hard to support over many years. I can’t imagine how low quality this kind of trade work will become if PE owns them all. It will be similar to vet, dentist, and dermatology clinics which now feel like factories that don’t care about the humans on the other end - often employing fear tactics and sales quotas to incentivize upsells.
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heymijo ◴[] No.41832822[source]
> often employing fear tactics and sales quotas to incentivize upsells

This already happens. The most common AC repair needed is a new capacitor. It's a $20 part.

Call your dad's business, you probably get a quote for $100-ish and it's fixed in ten minutes.

Call a PE owned shop and they are likely to tell you that your entire system needs replaced. Quote $5-$8k.

Reports like this are already common place, and the roll-ups of former small-businesses in industry like HVAC that the PE people celebrate will only make this worse for customers.

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metaphor ◴[] No.41833429[source]
Some of the things I've personally encountered are attempts to service refrigerant without first weighing tank, and a claim that R-22 systems can no longer be serviced due to EPA refrigerant ban; I suspect these are very common grifts.

Still worse, a brazen attempt to service an older R-22 system with R-410A, which would have completely destroyed a heat pump that I ended up getting an additional 5 years of serviceable life out of (after dismissing that clown on the spot).

Other ridiculous mistakes I've had to deal with are incorrect wiring of air handler emergency heat source during initial installation that prevented system from cooling; and on that same heat pump system less than a year later, discovering an improperly secured lug within exterior disconnect box that eventually created enough heat to fry ~6 inches of insulation before failing open and killing power to compressor (in retrospect, city inspector not only should have caught this, but should have required the contractor to replace the disconnect box altogether to remain in compliance with prevailing residential building code).

The grift has gotten so bad over the years that a few friends---a professional ME and electrician---have gone out of their way to earn § 608 tech certs[1] to legally purchase refrigerant and have sufficiently tooled themselves up to handle common failure modes.

[1] https://www.epa.gov/section608/section-608-technician-certif...

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heavenlyblue ◴[] No.41836734[source]
Here in the UK I think it takes about 10 days to obtain the certification to be able to install AC, plus the cost of approximately 1 AC unit. Installation costs are about 2-3x the unit price, so it's actually massively cheaper to get certified and install your unit than wait for "the professionals"
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dlkf ◴[] No.41837106[source]
Assuming you value 10 days at the cost of 1-2 AC units.
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1. Cpoll ◴[] No.41837475[source]
If it saves you a single $8k "we have to replace the entire thing" grift, those 10 days can be valued at about a $200k salary ($4k a week).