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944 points 6a74 | 5 comments | | HN request time: 0.001s | source
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jayd16 ◴[] No.41805001[source]
This makes me think of the classic clip of George Carlin telling a joke about the difference between heaven and hell [1].

Is there a modern equivalent with FAANG, Microsoft, Sony, Valve, etc.?

[1]https://www.youtube.com/watch?v=oR8xPC4NEro

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0xDEAFBEAD ◴[] No.41806112[source]
In heaven, Microsoft is in charge of gaming, Amazon does the customer service, Apple is responsible for privacy, Facebook does the UI, and everyone works at Google.

In hell, Apple is in charge of gaming, Google does the customer service, Facebook is responsible for privacy, Microsoft does the UI, and everyone works at Amazon.

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Arcanum-XIII ◴[] No.41806642[source]
"Amazon does the customer service"

Sure this isn't Hell ? Because customer service at Amazon is a best non existant, at worse actively against you...

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raffraffraff ◴[] No.41806992[source]
Can't you famously just return stuff to Amazon within a month for basically any reason? I purchased a monitor from Dell and after a few weeks it became clear that there was a loose connection internally. It was extremely simple to prove. But getting it replaced was hell. I went through the whole process of creating a ticket, talking to 3 different people, taking photos of the thing from every angle and then after they failed to get back to me for a week, I emailed for an update and was told "Sorry sir, there was no activity on the ticket for over a week so the ticket was closed". It didn't matter that the delay was on their side. And no they wouldn't reopen the ticket, and no I couldn't refer to the old ticket, and no the old photos wouldn't work. Start over. Talk to several different support people again, take all those photos again.

My SIL bought a scanner from Amazon a few months back and never unboxed it because she was moving house. When she did, it was faulty. They took it back without much of a fight even though the month was up. She just said "I unboxed it yesterday, it's broken".

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chefandy ◴[] No.41807062[source]
It's changing. I imagine that was always intended to be an introductory thing to cement their position in the marketplace.
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xnzakg ◴[] No.41807165[source]
Good old enshittification. Make it good to attract users, then optimize for profit once the users can't leave.
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1. thaumasiotes ◴[] No.41807301[source]
What's stopping the users from leaving?
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2. fsflover ◴[] No.41807355[source]
https://pluralistic.net/2024/08/17/hack-the-planet/
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3. thaumasiotes ◴[] No.41807966[source]
That is not a compelling case for Amazon locking customers in. You can't make a purchase anywhere else because you paid for Amazon Prime?
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4. ◴[] No.41808007{3}[source]
5. chefandy ◴[] No.41852837[source]
Nobody ever went broke banking on the laziness of the American public. People could also go to the pizza shop or liquor store or grocery store or 7-11 or whatever instead of paying a shitload more delivery but they don't.