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631 points wojtczyk | 1 comments | | HN request time: 0.203s | source
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ChrisMarshallNY ◴[] No.41407397[source]
> I would contact Apple, if there was a feedback option, but there isn’t

There is: https://feedbackassistant.apple.com/

That said, it isn’t very user-friendly, and I find that they don’t seem to pay much attention to it. When they do respond, it tends to be some form of “#wontfix. Please close this.”

That looks like a fairly ugly little bug. I suspect they know about it now, thanks to the HN Bug Reporter. It tends to highlight these types of things.

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1. ryandrake ◴[] No.41411324[source]
I got surprisingly helpful technical support through Feedback Assistant for a problem I reported having with a >10 year old Thunderbolt display. I always thought these "send feedback" forms at big companies always just went to /dev/null, but after sending three bug reports with logs (and after six months) I got a fairly technical response which was obviously written by an engineer, including a root cause diagnosis and a workaround that actually worked. Have to say I was very impressed.