> Most government interaction is now possible online which requires expensive staff and infra to maintain, but is certainly an improvement over having to do everything in person.
This is the sort of rhetoric from pro-waste activists that just sends me over the edge.
Actually, no. The federal government today is less pleasant to interact with due to the online systems. However, the online systems are supposed to make it cheaper. If you're saying we're paying more for worse service, then we should axe the online systems. Duh.
The few times I've had to interact with the feds, I now just escalate direct to my house representative and get a person on the line who can actually fix something directly. Much more pleasant. And if that's cheaper, we should do that.