"If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band"
They told people how to avoid the problem. “Here’s a workaround” doesn’t assign blame to the user. “You are holding it wrong” does. The sentiment is different.
Of course, it was users' fault. They have always been simpletons.
"You are holding it wrong" is spot on. It captures extremely accurately the very essence of Jobs' attitude towards the users.
"All phones have sensitive areas," Jobs wrote. "Just avoid holding it in this way."
https://arstechnica.com/gadgets/2010/06/jobs-on-iphone-4-ant...
“All software has bugs”, “avoid using this button” would be a perfectly reasonable thing to say if you were still analysing a problem and the user had an alternative way of using a feature.
They eventually did acknowledge a problem and issue bumpers, just as a software issue would be acknowledged and a patch issued.