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Fly.io Postgres cluster down for 3 days, no word from them about it

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797 points burnerbob | 1 comments | 20 Jul 23 23:42 UTC | HN request time: 1.598s | source
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throwawaaarrgh ◴[21 Jul 23 13:08 UTC] No.36813314[source]▶
There's a lot of bullshit in this HN thread, but here's the important takeaway:

- it seems their staff were working on the issue before customers noticed it.

- once paid support was emailed, it took many hours for them to respond.

- it took about 20 hours for an update from them on the downed host.

- they weren't updating their users that were affected about the downed host or ways to recover.

- the status page was bullshit - just said everything was green even though they told customers in their own dashboard they had emergency maintenance going on.

I get that due to the nature of their plans and architecture, downtime like this is guaranteed and normal. But communication this poor is going to lose you customers. Be like other providers, who spam me with emails whenever a host I'm on even feels ticklish. Then at least I can go do something for my own apps immediately.

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1. WuxiFingerHold ◴[21 Jul 23 18:26 UTC] No.36817532[source]▶
>> There's a lot of bullshit in this HN thread Then consider replying directly to the post containing wrong information instead of making such generalised accusation.

>> I get that due to the nature of their plans and architecture, downtime like this is guaranteed and normal. What other cloud providers have downtimes of 20 hours? There must be a lot to call this "guaranteed and normal".

Sadly, I've always felt a good amount of passive aggressiveness in many of the HN threads where fly.io is involved.