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Fly.io Postgres cluster down for 3 days, no word from them about it

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797 points burnerbob | 1 comments | 20 Jul 23 23:42 UTC | HN request time: 0.281s | source
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throwawaaarrgh ◴[21 Jul 23 13:08 UTC] No.36813314[source]▶
There's a lot of bullshit in this HN thread, but here's the important takeaway:

- it seems their staff were working on the issue before customers noticed it.

- once paid support was emailed, it took many hours for them to respond.

- it took about 20 hours for an update from them on the downed host.

- they weren't updating their users that were affected about the downed host or ways to recover.

- the status page was bullshit - just said everything was green even though they told customers in their own dashboard they had emergency maintenance going on.

I get that due to the nature of their plans and architecture, downtime like this is guaranteed and normal. But communication this poor is going to lose you customers. Be like other providers, who spam me with emails whenever a host I'm on even feels ticklish. Then at least I can go do something for my own apps immediately.

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1. 3oH2y869 ◴[21 Jul 23 14:59 UTC] No.36814608[source]▶
I've personally had this experience with Fly on a personal project. My project went down but their status pages said everything was up. It's fine since it's personal for fun project but for anything more serious I don't know if I'd be comfortable using them.