Fly.io Postgres cluster down for 3 days, no word from them about it

Instances going down happens sporadically on Hetzner Cloud as well, but often by the time I see the e-mail alert that some instance is unreachable I log into the dashboard to find that it has been restarted or migrated to another host already. I've been running a production system there for more than 4 years now and had zero provider-related downtime (as I have some redundancy for most instances). In terms of features they move way slower than Fly.io and it took them years adding stuff like virtual networking, but everything they add works rock-solid. I guess there are just very different engineering cultures when it comes to building cloud infrastructure provider, and I have to say I prefer the "take your time and do it right" approach.

Hetzner has a great price/performance ratio, but they are not rock-solid. Speaking of the private network... look at their forum where people complain about downtimes for their "vSwitch" every other week, sometimes it doesn't show up on the status page because it happens on the weekend (lol).

I'm running some instances on Hetzner Cloud, the oldest is ~5 years old, only recently had 2hr or so downtime, other than that - without any problems. And we are talking the cheap ones.

I did have a problem with their dedicated server almost immediately after spinning it up. Noticed that NVMe is broken, and support went like:

- 16:28 -> I contacted them

- 16:36 -> Their first response

- 16:44 -> I sent them SMART data

- 16:48 -> They acknowledged that the NVMe needs replacing and asked me if I consent to that (and loosing of the data that was not already lost -> but running RAID so no problems there)

- 16:52 -> I agreed

- 17:30 -> NVMe was replaced and server booted

I don't have too much experience with hosting providers on that level, but that was freaking impressive response time from them. So a happy camper as well :D

EDIT: Formatting