I actually have been advocating against them for a while here on HN (https://news.ycombinator.com/item?id=31394179) for the same reason.
They had my account on some sort of shadow ban with no communication whatsoever after asking them to delete my account from their systems. I emailed them and to date never even got a response. I have moved everything over to Railway app and back to Google Cloud Run ever since.
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