←back to thread

Fly.io Postgres cluster down for 3 days, no word from them about it

(webcache.googleusercontent.com)
797 points burnerbob | 1 comments | 20 Jul 23 23:42 UTC | HN request time: 0.43s | source
Show context
tptacek ◴[21 Jul 23 05:33 UTC] No.36810326[source]▶
Y'all, this is going to be deeply unsatisfying, but it's what I can report personally:

I have no earthly clue why this thread on our community site is unlisted.

We're looking at the admin UI for it right now, and there's like, a little lock next to do the story, but the "unlist story" option is still there for us to click. The best I can say is: I'm reasonably sure there wasn't some top-down edict to hide this thread (the site is public, anybody can sign up for an account and see the thread).

Say what you want about us, but hiding out from stuff like this isn't one of our flaws. When I find out more about what happened with this thread, I'll let you know (or Kurt will reply here and tell me I'm wrong).

I don't know enough about what happened with this Sydney server to be helpful to people who had instances running on it. When I know more about it, I'll be helpful, but I'm just learning about this stuff right now, after getting back in from a night out.

Almost immediately afterwards

It looks like... all the posts in the app-not-working category are "private"? Like it's some setting on the category itself? "Private" here means you need to have signed up for a Discourse account to see them?

replies(12): >>36810339 #>>36810345 #>>36810393 #>>36810467 #>>36810497 #>>36810498 #>>36810755 #>>36810983 #>>36812367 #>>36812723 #>>36812856 #>>36834726 #
xupybd ◴[21 Jul 23 06:04 UTC] No.36810497[source]▶
From this my take away is that I could get fired for picking Fly.io for work. Not because there was an outage but because days could pass before getting support.

What assurances could you give the community here that the support would be better next time?

replies(4): >>36810530 #>>36810775 #>>36811112 #>>36812013 #
1. ajsharp ◴[21 Jul 23 07:43 UTC] No.36811112[source]▶
Lots of experience with Fly's paid support here. tl;dr Absurdly good.

FAR better wrt both response times and technical expertise than you'll get with any large public cloud provider.

I was dealing with some annoying cert + app migration stuff (migrating most of an app from AWS to Fly), and Kurt (CEO) was personally sending me haproxy configs bc I'm not smart enough to know how to configure low-level tcp stuff in haproxy. Not to put him on the spot here -- I doubt he'll have time to do that level of support going forward -- but that's my experience of the company's dedication to support and technical expertise.