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Fly.io Postgres cluster down for 3 days, no word from them about it

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797 points burnerbob | 1 comments | 20 Jul 23 23:42 UTC | HN request time: 0.442s | source
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pech0rin ◴[21 Jul 23 04:02 UTC] No.36809852[source]▶
I really want to love Fly.io. It's super easy to get setup and use, but to be honest I don't think anyone should be building mission critical applications on their service. I ended up migrating everything over to AWS (which I reallllly didn't want to do) because:

* Frequent machines not working, random outages, builds not working

* Support wasn't responsive, didn't read my questions (kept asking same questions over and over again) -- I paid for a higher tier specifically for support.

* General lack of features (can't add sidecars, hard to integrate with external monitoring solutions)

* Lack of documentation -- For happy path its good but any edge cases the documentation is really lacking.

Anyway, for hobby projects its fine and nice. I still host a lot of personal projects there. But I have to move my companies infrastructure off of it because it ended up costing us too much time/frustration, etc. I really had high hopes going into it as I had read it was a spiritual successor of sorts to Heroku which was an amazing service in its day, but I don't think its there yet.

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1. matsimitsu ◴[21 Jul 23 05:43 UTC] No.36810377[source]▶
I've had the same experience, unfortunately.

The Fly dashboard reported everything was A-ok, but requests would time out. I had to manually dig into the fly logs to see that their proxy couldn't reach the server, and there was nothing I could do to fix it.

This went on for hours, until I made an issue on their forums. They never replied or gave any indication they read the thread, but it somehow magically got fixed not long after.

I really want them to succeed, but this utter lack of communication and helpless feeling of not being able to do anything has cured me from fly.io for now.