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1901 points l2silver | 2 comments | | HN request time: 0s | source

Maybe you've created your own AR program for wearables that shows the definition of a word when you highlight it IRL, or you've built a personal calendar app for your family to display on a monitor in the kitchen. Whatever it is, I'd love to hear it.
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akhayam ◴[] No.35730472[source]
About 8 years back, I was leading an engineering team which was the escalation path for customer support. We were sitting on a large corpus of support tickets but didn't have any insights. I was amazed when word2vec came out and blew my mind. So I built a language model that trained on support ticket data. I modeled system logs attached to support tickets as an NLP model to predict what was going to fail next and for which customer.

Never made it to prod but was a great tool for me to see where I want to budget my team's time.

This is way before all the LLM and Generator models, but it was such a fun project.

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mgsouth ◴[] No.35756307[source]
There's a YC startup that's doing something along these lines. They recently posted something, don't remember if it was on front page or an "YC startup jobs" email.
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1. fakedang ◴[] No.35763070[source]
Mendable.ai?
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2. akhayam ◴[] No.35765367[source]
Nah... Mendable seems to be searching in documentation. This idea is to extract an execution model of every component in your system from the logs of that component. We can think of the prediction step as a complete separate machine model for now.

Anything else comes to mind?