Reliability: It’s not great

I'm not a user of Fly.io. I can't help but notice how remarkable the effect of open communication on potential end users like me. I remember reading about their reliability problems on HN some time ago. That biased my view of the company. After reading this, the open communication and transparency restored my trust in them, and would make them again a potential candidate for future projects. Because now I know that they acknowledge the problem and that they are trying to improve things.

Agreed, this is how company communication should be.

I don't use Fly but would consider them in the future even given their recent issues.

I look at this in contrast to Twitter who had/has? an outage today. Their leadership is opaque and doesn't take responsibility for the issues they are causing.