Upwork just stole $10k from me

Welcome to HN where we provide support after large corporations fail to do basic due diligence.

A moderator replied to me a couple months ago that these kinds of posts are usually penalized so HN doesn’t become a support site, but I still see them quite often on here on the front page. I had been commenting that when such posts are made for YC companies, they rarely make it to the front page.

> there has been a glut lately of stories using HN as customer-support-of-last-resort or generic-complaints-about-$company, and we've been hearing an increasing amount of community complaints and pushback about those. HN's standard mod practice is to downweight most such threads

I’m guessing that Upwork is not a YC company.

[0] https://news.ycombinator.com/item?id=34320816

It actually works in the opposite direction: we moderate HN threads less, not more, when YC startups are the story. Lots of past explanation: https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu....

That said, customer-support-of-last-resort threads have been so repetitive lately that we started downweighting them more in general.

I was going to link to https://news.ycombinator.com/item?id=34320816 and then I saw that it was the reply I posted to you last time! Nothing has changed since then.

Any chance for a dedicated section?

Do you mean would we add a dedicated section on HN for 3rd party customer support issues? That's a legit question.

This is when it's particularly helpful to have only one thing we're optimizing for [1] because it means we can replace that question with another: would it make HN more intellectually interesting? The answer is clearly no, I think, because those threads tend to be so repetitive.

[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...

Knowing which company, that your live depends on, know how to make things right is crucial knowledge - thus the popularity of those threads IMO. When years of your life gets deleted in seconds, and the company starts ignoring you, that's the red flag that needs to be public. I'm not advocating for separate section, but the public have spoken - the popularity of those threads means it's crucial part of this community.