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342 points dustedcodes | 2 comments | | HN request time: 0s | source
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ddtaylor ◴[] No.34935585[source]
Welcome to HN where we provide support after large corporations fail to do basic due diligence.
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jb1991 ◴[] No.34935647[source]
A moderator replied to me a couple months ago that these kinds of posts are usually penalized so HN doesn’t become a support site, but I still see them quite often on here on the front page. I had been commenting that when such posts are made for YC companies, they rarely make it to the front page.

> there has been a glut lately of stories using HN as customer-support-of-last-resort or generic-complaints-about-$company, and we've been hearing an increasing amount of community complaints and pushback about those. HN's standard mod practice is to downweight most such threads

I’m guessing that Upwork is not a YC company.

[0] https://news.ycombinator.com/item?id=34320816

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1. zamnos ◴[] No.34935761[source]
Maybe for smaller YC companies, but this story on Stripe got 1624 points, which meant it was probably on the frontpage for multiple days, and inside they say they only brought it up because someone else mentioned having a problem.

https://news.ycombinator.com/item?id=32854528

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2. jb1991 ◴[] No.34936047[source]
The number of upvotes is not a reflection of whether or not it was on the front page, but maybe that one was. But the post linked above (about Airbnb) had received a couple hundred of votes in less than one hour, but was not on the front page due to moderation (confirmed by the moderator), while most posts with that level of votes in such a short time would be very near the top of the front page.