Summary: Stripe put my accounts in review for a spike in sales on Cyber Monday. Throughout the month we received very little communication from Stripe and had many support chats and calls. Keep in mind that the whole time Stripe was still accepting payments on our behalf on all of these accounts. Each of the chats/calls asked us to upload the same invoices each time for review and gave us vague information that our accounts were being reviewed. Finally out of frustration I posted on HN about my issue. Thanks to @dang for getting a Stripe employee to respond and he was finally able to resolve the issue for me.
Overall this review process was pretty bad. Very little communication and nothing I could really do directly to move things along or get any real information. It took a random Stripe employee to get an email from @dang and post on HN in order to get this issue resolved. I’m lucky because I know about HN and know that Stripe employees frequent the site, but I don’t think HN wants to become the Stripe support forum.
Stripe you can do better. We all know that in order to scale you need to automate pieces of your infrastructure and communication. But, there is a balance between automation and manual review. When someone like me gets caught up in an automated system there needs to be better ways of letting support help that person.
See my comments below for actual details and dates.
This was not in one of the cities that allegedly isn't prosecuting crimes anymore, and was before any of that or the defund movement or what have you, and I'm in a red state. I suspect the people who complain about that stuff as if it's new and caused by recent action have just never interacted with the police before—I have plenty of other examples of their not caring to do any amount of investigation of crimes against individuals, too, no matter what evidence is already at hand, going back decades. And zero examples of their actually investigating anything.
This kind of nuisance report you're suggesting wouldn't go anywhere.
Filing a report when your money is stolen from you is a very logical step to take. Whether or not the police will "deal with it" is an entirely different manner.
Some cases get dropped, and others take years to handle - but what are your other options? To go around writing sob stories on random internet blogs? To beg for the attention of strangers online?
Having a formal police report filed documenting a clear timeline of what happened from your point of view, is about exercising your civil rights to protect your property. It's also useful for insurance purposes, for example.
Maybe they will, and maybe they won't - but surely it's a dialogue worth having once you've exhausted all other options? I'd imagine that the specifics truly matter, and depending on the severity of the case you could be allowed to file a report?
I am a reporter and I cover law enforcement & crime. Are you willing to provide more information about this?