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333 points indigodaddy | 3 comments | | HN request time: 0.718s | source
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hatware ◴[] No.33579350[source]
Plex lost their best users by missing the point of self hosting entirely. Nobody wants to deal with third party downtime, even if it is rare and intermittent.

I think most products go through phases like this. Plex has some diehards that have stuck around (I think it's just buyers remorse for the Plex pass) but I think they are at a 5th or 6th tier of "customer" at this point, seeing the continuous churn spiral they are fighting.

replies(6): >>33579432 #>>33579433 #>>33579922 #>>33580045 #>>33581087 #>>33582678 #
daemoens ◴[] No.33579433[source]
I haven't really encountered any issues besides the downtime that has occured maybe twice since I bought the yearly two years ago.

Everything just works and I never really notice those three submenus except when I'm logging into a new device and it takes like ~10 seconds to unpin them. Everything has been basically perfect for me.

replies(1): >>33580498 #
hatware ◴[] No.33580498[source]
> I haven't really encountered any issues besides the downtime that has occured maybe twice since I bought the yearly two years ago.

> I never really notice those three submenus except when I'm logging into a new device and it takes like ~10 seconds to unpin them.

Maybe it's just me, but the way you've written these sentences makes it sound like you have buyers remorse. Doesn't sound like things are "basically perfect."

FWIW, I left Plex two years ago for Jellyfin, and haven't looked back. Never even bought the garbage Plex Pass.

replies(1): >>33584487 #
daemoens ◴[] No.33584487[source]
How does that sound like buyers remorse? Twice over two years is essentially nothing, and I do the ~10 seconds unpinning like twice a year. It's so close to basically no issues I consider Plex to be perfect for me.
replies(1): >>33585475 #
1. hatware ◴[] No.33585475[source]
Because if it was actually perfect that's the only feedback you'd give...?

> It's so close to basically no issues

There are issues. You can keep contradicting yourself by explaining how perfect means there are still problems. I'm enjoying it.

replies(1): >>33633377 #
2. daemoens ◴[] No.33633377[source]
> It's so close to basically no issues

I don't think you understand what I mean. Plex has worked perfectly for two years straight. These 2 issues have taken up less than ~2 minutes of my life. That is equivalent to perfect from my point of view. Stop being unreasonably pedantic about my own words.

replies(1): >>33791650 #
3. hatware ◴[] No.33791650[source]
> Stop being unreasonably pedantic about my own words.

I'm taking your words at face value, you can communicate more clearly but it is your choice to do so.